"Change of mind" returned items must be in the original sale condition: - If item is a packaged product, it needs to still be in the original box or shrink wrap - If item was an unsealed product, it would need to be the same condition described in the product description (e.g. Please email us to begin the returns process, and to arrange dropoff if you opt to do so. You will need to either pay for return postage, or return the item in person to one of our pickup locations. Have you ordered the wrong campaign book, or the wrong miniature? Or did you order more of an item than you wished? If you change your mind about products you've purchased from us, we will refund the purchase price. Shipping/postage costs will be refunded on faulty items (if multiple items were ordered, a reasonable part of the shipping), and the customer will need to provide proof of the shipping/postage amount (a photo of the Australia Post receipt + tracking number of returned item). Contact us via email with a description and/or photos of the fault(s) and we will begin the returns process. If the products you purchased from us are faulty, wrongly described and/or different from the photos shown, then we will accept the return. Refunds will not include the cost of shipping/posting the product back to us UNLESS the product was faulty. The colour toned inks are fabulous tools for adding colour and shading in one wash - and the original. ARMY PAINTER INK QUICKSHADE FULLFull Name) so that we can arrange the return. The complete Quickshade Ink range in one box. We may ask you to provide personal details (e.g. Updated Returns Policy - Feb 2019 onwardsĪny issues with items we've sent you, or that you have picked up? Please email us ASAP - we accept returns up to 30 days after date of purchase.
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